mbi8win is committed to protecting the privacy of every member. This Privacy Policy explains what personal data we collect, why we collect it, and how it is used, stored, and protected.
Your Privacy Matters: This Privacy Policy ("Policy") describes how mbi8win ("we", "us", "our", "the Platform") collects, uses, discloses, and safeguards personal data relating to members and visitors of the mbi8win platform ("you", "your"). By registering an account or using the mbi8win platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
1.1 This Policy applies to all personal data collected by mbi8win in connection with the operation of the online gaming platform at mbi8win.win, including any associated mobile-optimised web interfaces, customer support channels, and marketing communications.
1.2 mbi8win operates as a data controller in respect of personal data it collects directly from members and visitors. Where mbi8win engages third-party service providers to process data on its behalf, those providers act as data processors under contractual obligations consistent with this Policy.
1.3 This Policy is incorporated by reference into the mbi8win Terms and Conditions. Capitalised terms not defined herein carry the meanings given to them in the Terms and Conditions.
1.4 mbi8win is committed to handling personal data responsibly, securely, and in compliance with applicable data protection legislation in the jurisdictions in which it operates, including but not limited to the Personal Data Protection Act 2010 (Malaysia) ("PDPA") where applicable.
When you create an mbi8win account, we collect: full legal name, date of birth, email address, mobile phone number, residential address, and preferred currency. This information is required to establish and maintain your account.
To comply with anti-money laundering ("AML") obligations and verify the 21+ age requirement, mbi8win requires members to submit government-issued identity documents, which may include a copy of your MyKad, passport, or other valid identity document. We may also request proof of address (e.g., a utility bill or bank statement issued within the last three months) and, for withdrawal verification, proof of ownership of the payment method used.
mbi8win records all deposit and withdrawal transactions, including amounts, timestamps, payment method identifiers (e.g., masked card numbers, eWallet account references), and transaction status. This data is retained for regulatory compliance and dispute resolution purposes.
We collect data relating to your activity on the mbi8win platform, including games played, wagers placed, session duration, login timestamps, device identifiers, IP addresses, and browser or operating system information. This data is used to deliver and improve the mbi8win experience and to meet responsible gaming obligations.
Records of communications between you and the mbi8win support team — including live chat transcripts, email correspondence, and support ticket logs — are retained for quality assurance, dispute resolution, and regulatory purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, phone, DOB, address | Account creation & management |
| KYC / Identity | MyKad, passport, proof of address | Age verification, AML compliance |
| Financial | Deposit/withdrawal records, payment references | Transaction processing, AML |
| Usage / Technical | IP address, device ID, session logs | Platform delivery, fraud prevention |
| Communications | Support chat transcripts, emails | Support quality, dispute resolution |
| Marketing Preferences | Opt-in/out status, campaign responses | Targeted promotions (with consent) |
mbi8win uses personal data for the following purposes:
4.1 mbi8win processes personal data on the following legal bases:
5.1 mbi8win does not sell, rent, or trade personal data to third parties for their own commercial purposes. Personal data may be shared with the following categories of recipients:
5.2 All third-party data processors engaged by mbi8win are bound by contractual data processing agreements that require them to process personal data only for the specified purpose and in accordance with applicable data protection standards.
6.1 The mbi8win platform uses cookies and similar tracking technologies to deliver, personalise, and improve the member experience. Cookies are small text files placed on your device by your browser when you visit the mbi8win platform.
6.2 mbi8win uses the following categories of cookies:
6.3 You may manage your cookie preferences through your browser settings. Disabling non-essential cookies may affect certain platform features. Strictly necessary cookies cannot be disabled without impacting platform functionality.
7.1 mbi8win retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, or reporting requirements.
7.2 Financial transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of an account, in accordance with applicable AML regulations.
7.3 Gameplay records and account usage logs are retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
7.4 Marketing communication records are retained for the duration of the member relationship and for up to two (2) years following the withdrawal of marketing consent or account closure, whichever occurs later.
7.5 Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with mbi8win's internal data destruction procedures.
8.1 mbi8win implements technical and organisational security measures designed to protect personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 Notwithstanding the above measures, no method of electronic transmission or storage is completely secure. mbi8win cannot guarantee absolute security of data transmitted to or from the platform. Members are encouraged to use strong passwords, enable two-factor authentication, and report any suspected unauthorised account activity to the mbi8win support team immediately.
9.1 Subject to applicable law and regulatory limitations, mbi8win members have the following rights in relation to their personal data:
9.2 To exercise any of the above rights, please contact the mbi8win data protection team via the support channel. mbi8win will respond to verified requests within thirty (30) calendar days, subject to extensions permitted by applicable law.
10.1 The mbi8win platform is strictly prohibited for use by any person under the age of twenty-one (21) years. mbi8win does not knowingly collect personal data from individuals under this age.
10.2 mbi8win enforces the 21+ age restriction through mandatory KYC identity verification during the registration process. Any account found to belong to a person under 21 years of age will be immediately suspended, all balances will be withheld pending investigation, and relevant regulatory authorities may be notified in accordance with applicable legal obligations.
10.3 If you believe that a person under 21 years of age has registered an mbi8win account, please contact the mbi8win support team immediately so that appropriate action can be taken.
11.1 mbi8win reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to members by email notification or a prominent in-platform notice prior to the changes taking effect.
11.2 The date of the most recent revision to this Policy is displayed at the top of the page. Continued use of the mbi8win platform following notification of a Policy update constitutes acceptance of the revised Policy. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting the support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or mbi8win's handling of your personal data, please contact us via the 24/7 live support chat on the platform, or in writing to the data protection team.
Email: [email protected]
Email contact details are provided for reference only. mbi8win aims to acknowledge all privacy-related correspondence within five (5) working days.
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